Workshop Agenda
-
![]()
WEEK 1: Establish the Team | Respect Every Individual | Adopt the A3 Management Process
-
![]()
WEEK 2: Describe the Problem | Lead with Humility | Start Seeing Municipal Value Streams
-
![]()
WEEK 3: State the Goal | Seek Perfection | Talk Straight & Create Transparency
-
![]()
WEEK 4: Identify Root Causes | Embrace Scientific Thinking | Right Wrongs & Show Loyalty
-
![]()
WEEK 5: Verify Root Causes | Focus on Process | Deliver Results & Get Better
-
![]()
WEEK 6: Choose Corrective Actions | Assure Quality at the Source | Confront Reality
-
![]()
WEEK 7: Implement Corrective Actions | Improve Flow & Pull | Clarify Expectations
-
![]()
WEEK 8: Validate Corrective Actions | Think Whole System | Practice Accountability
-
![]()
WEEK 9: Prevent Recurrence | Clarify Purpose | Listen First & Keep Commitments
-
![]()
WEEK 10: Reward the Team | Create Customer Value | Extend Trust & The Trust Survey
-
![]()
WEEK 11: Improvement Project A3 Presentations | Networking with Others | Ongoing Support
